Then you can try to use computer management and see the open file sessions. If something is in that folder, then it will be placed across all the user's desktop and they won't be able to delete it. You can remove any shortcuts/files that are there. You'll have to enable 'view hidden items' to be able to find the desktop folder after drilling into c:\users\public.
This location exists on each terminal server, so you'll have to check each if you have multiple session hosts. Verify that the items the user wants to remove aren't actually in the c:\users\public\desktop folder. Check the public desktop folder for files The system would not allow them to delete a file that's placed in their cloud desktop.įollow these steps to troubleshoot the issue:ġ.
In some cases end users may have issues deleting desktop files.